Shipping Policy
Thank you for shopping with us! Below you’ll find all the details about our shipping process, timelines, and policies.
Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- You’ll receive a confirmation email once your order has been shipped, along with tracking details.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery times:
- Domestic (UAE): 1–3 business days
- GCC Countries: 3–7 business days
- International Orders: 7–14 business days (may vary depending on location and customs)
Delivery times are estimates and may vary due to courier delays, customs clearance, or peak seasons.
Order Tracking
Once your order ships, you’ll receive a tracking number by email. You can use this to monitor your delivery status in real time.
Customs, Duties & Taxes
- International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
- We are not liable for delays caused by customs.
Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses.
- Certain products may have regional restrictions depending on courier and customs regulations.
Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately with photos, and we’ll assist with a replacement or refund.
- We are not responsible for lost packages once confirmed as delivered by the courier, but we will do our best to help resolve the issue.